Payment Terms

Last Updated: August 25, 2026

This Payment Terms & Billing Policy explains how payments, pricing, billing information, taxes, order verification, refunds, and payment-related issues are handled for purchases made through https://www.donntal.com/.

1. Payment Processing and Security

Payments are processed through Shopify and the payment providers available during checkout.

Donntal uses reasonable measures designed to help protect personal and payment information transmitted through our website and checkout.

Donntal does not directly store customers' complete payment card numbers.

Payment information is processed by the applicable payment provider according to its own security, privacy, and payment-processing practices.

No method of electronic transmission or storage can be guaranteed to be completely secure.

2. Accepted Payment Methods

Donntal accepts the payment methods displayed and available during checkout.

Depending on your device, location, payment provider, and checkout availability, payment options may include:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club
  • Apple Pay
  • Google Pay
  • Shop Pay
  • PayPal

Available payment methods may vary.

The payment methods displayed during checkout at the time an order is placed are the payment options currently available for that transaction.

3. Payment Authorization

Payment authorization occurs during checkout.

By submitting an order, you confirm that:

  • You are authorized to use the selected payment method.
  • The billing and payment information you provide is accurate and complete.
  • You authorize payment of the final order amount displayed during checkout.

Payment must be successfully authorized before an order can be processed for fulfillment.

4. Order Confirmation

After an order is successfully submitted, customers will generally receive an order confirmation email containing the applicable order details.

If you do not receive an order confirmation email, please check your spam or junk folder and verify the email address used during checkout.

For assistance, contact us at hello@donntal.com.

An order confirmation or successful payment authorization does not prevent Donntal from reviewing, delaying, or canceling an order when reasonably necessary because of:

  • Product availability
  • Payment authorization issues
  • Incorrect pricing or product information
  • Incomplete or inconsistent customer information
  • Suspected fraudulent or unauthorized activity
  • Other circumstances described in our Terms of Service

If Donntal cancels an order after payment has been successfully processed, the applicable amount will be refunded to the original payment method.

5. Currency

Prices are displayed in the currency shown on our website and during checkout.

Our primary store currency may be displayed as United States Dollars (USD).

Depending on the options available through our website, location settings, or checkout, prices may also be displayed or processed in other supported currencies.

The currency and final amount applicable to your order will be shown during checkout before the order is submitted.

Any currency conversion or foreign transaction fees charged independently by a bank, card issuer, or payment provider are outside Donntal's direct control.

6. Product Pricing

We make reasonable efforts to keep product prices accurate and up to date.

Prices may change before an order is placed due to inventory updates, promotions, market conditions, or other business reasons.

The price applicable to an order will generally be the price displayed during checkout when the order is submitted, subject to correction of obvious pricing or technical errors where permitted by applicable law.

Promotional offers, discounts, or coupon codes may be subject to separate terms displayed with the applicable promotion.

7. Taxes

Applicable sales taxes, when required, may be calculated based on factors such as:

  • Delivery location
  • Order details
  • Applicable tax requirements

Any applicable tax amount will be displayed during checkout before the order is submitted.

8. Shipping Charges

Any applicable shipping charges will be displayed during checkout before the order is submitted.

If Donntal offers free shipping, promotional shipping, or optional paid shipping services, the applicable shipping option and cost will be presented during checkout.

For complete information regarding shipping costs, processing times, and delivery estimates, please review our Shipping Policy.

9. Final Order Amount

Before submitting an order, customers will have an opportunity to review the applicable:

  • Product prices
  • Discounts or promotional adjustments
  • Taxes
  • Shipping charges, if any
  • Selected payment method
  • Currency
  • Final order total

The final amount displayed during checkout is the amount submitted for payment authorization, subject to corrections permitted under our Terms of Service or applicable law.

10. Order Verification and Fraud Prevention

To help protect customers and our business from unauthorized or fraudulent transactions, Donntal may review order and payment information before fulfillment.

In certain circumstances, we may request additional information reasonably necessary to verify an order or payment.

An order may be delayed, declined, or canceled if:

  • Payment cannot be authorized
  • Order information appears incomplete or inconsistent
  • The transaction is identified as potentially unauthorized or fraudulent
  • Required verification cannot reasonably be completed

Verification procedures are intended to support transaction security and fraud prevention.

11. Failed or Declined Payments

If a payment is declined or cannot be successfully authorized, the order may not be processed.

Payment may fail for reasons including:

  • Incorrect payment information
  • Insufficient funds
  • Card issuer restrictions
  • Payment provider security checks
  • Expired payment credentials
  • Technical or network issues

If a payment is declined, you may try another payment method available during checkout or contact your bank, card issuer, or payment provider for additional information.

For store-related assistance, contact us at hello@donntal.com.

12. Refunds

Approved refunds are handled according to our Return & Refund Policy.

Refunds are generally issued to the original payment method used for the applicable order.

After Donntal initiates a refund, the customer's bank, card issuer, or payment provider may require additional processing time before the funds appear in the customer's account.

Please review our Return & Refund Policy for complete information regarding:

  • Return eligibility
  • Return procedures
  • Return shipping responsibility
  • Refund processing
  • Damaged, defective, or incorrect items

13. Payment Information and Privacy

Personal information associated with checkout, billing, and payment transactions is handled in accordance with our Privacy Policy.

Payment providers may separately process payment and transaction information according to their own privacy and security practices.

For more information about how Donntal handles personal information, please review our Privacy Policy.

14. Changes to This Policy

We may update this Payment Terms & Billing Policy from time to time to reflect changes in:

  • Payment methods
  • Checkout functionality
  • Business practices
  • Legal or regulatory requirements
  • Other operational needs

When this policy is updated, the revised version will be posted on this page and the Last Updated date will be changed accordingly.

15. Contact Us

If you have questions regarding payments, billing, checkout, or an order, please contact us:

Store Name: Donntal
Website: https://www.donntal.com/
Email: hello@donntal.com
Phone: +1 229-901-9103

Business Address:
Donntal
3009 New Statenville Hwy
Valdosta, GA 31606
United States

Customer Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM ET
Saturday – Sunday: Closed

We aim to respond to customer inquiries within 1–2 business days.