Privacy policy

Last Updated: August 25, 2026

This Privacy Policy explains how Donntal (“Donntal,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit, browse, make a purchase from, or otherwise interact with https://www.donntal.com/ (the “Site”) and our related services.

This Privacy Policy is intended to provide clear information about our privacy practices and the privacy choices that may be available to you.

1. About Donntal

Donntal is an independently operated online retailer specializing in model kits, collectible figures, hobby products, and pop culture collectibles.

Store Name: Donntal
Website: https://www.donntal.com/
Email: hello@donntal.com
Phone: +1 229-901-9103

Business Address:
Donntal
3009 New Statenville Hwy
Valdosta, GA 31606
United States

2. Personal Information We Collect

The personal information we collect depends on how you interact with our Site and services.

We may collect information that you provide directly to us, information collected automatically when you use our Site, and information received from service providers that help us operate our business.

Information You Provide

We may collect information such as:

• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Account information, when applicable
• Order information
• Customer support communications
• Return and refund request information

Order and Transaction Information

When you place an order, we may collect information related to your purchase, including:

• Products ordered
• Order number
• Order value
• Billing and shipping information
• Shipping method
• Payment status
• Fulfillment status
• Transaction and order history

Payment information is processed through Shopify and the payment providers available during checkout.

Donntal does not directly store customers' complete payment card numbers.

Automatically Collected Information

When you visit or interact with our Site, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Time zone or approximate location information
• Pages and products viewed
• Traffic or referral source
• Website interactions
• Advertising interactions
• Cookie, pixel, tag, and similar technology identifiers

3. How We Use Personal Information

We may use personal information for the following purposes:

Order Processing and Fulfillment

To process transactions, review orders, prepare orders for fulfillment, arrange shipping, provide tracking information, and send order-related updates.

Customer Support

To respond to questions regarding products, orders, shipping, returns, refunds, payments, and other store-related matters.

Store Operations

To operate, maintain, troubleshoot, analyze, and improve our Site, checkout experience, products, services, and customer experience.

Security and Fraud Prevention

To verify transactions, detect suspicious activity, reduce fraud, protect customer accounts, and maintain the security of our Site and business.

Marketing and Advertising

To measure advertising effectiveness, understand customer interactions, improve marketing campaigns, develop advertising audiences where permitted, and display relevant advertising.

Communications

To send transactional communications such as order confirmations, shipping notifications, customer service messages, and important policy or service updates.

We may also send marketing communications where permitted by applicable law and based on your communication preferences.

Legal and Business Requirements

To maintain business records, comply with accounting and tax requirements, resolve disputes, enforce applicable agreements, and comply with legal or regulatory obligations.

4. Shopify and Other Service Providers

Our online store is powered by Shopify, which provides the e-commerce platform we use to operate our Site and process customer orders.

We may disclose personal information to service providers that assist us with operating our business, including:

• Shopify and e-commerce service providers
• Payment processors
• Shipping and fulfillment providers
• Fraud prevention and security providers
• Customer support providers
• Analytics providers
• Advertising and marketing platforms
• Technology and website service providers
• Professional advisors

These providers may process personal information as necessary to provide their services or as otherwise described in their applicable privacy practices.

Depending on the Shopify services and features enabled for our store, Shopify may also process information about how customers interact with our store and Shopify services.

Where Shopify Network Intelligence or related Shopify Enhanced Services are enabled, Shopify may process information from customer interactions with our store, Shopify, and other merchants to provide features such as fraud prevention, analytics, personalization, and advertising-related services.

Customers may review Shopify's consumer privacy information for additional details about Shopify's privacy practices.

5. Analytics, Advertising, and Marketing Technologies

We may use third-party analytics, advertising, and marketing technologies to understand Site usage, measure advertising performance, and improve our services.

Depending on our configuration and your privacy choices, these technologies may process information such as:

• Device and browser information
• IP address or approximate location information
• Pages and products viewed
• Referral and traffic information
• Advertising interactions
• Checkout and conversion activity
• Cookie and similar identifiers

The specific technologies used may change over time as our business and marketing tools change.

6. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, local storage, and similar technologies to operate our Site and support functionality, security, analytics, personalization, and advertising.

These technologies may be used for:

• Essential website functionality
• Shopping cart and checkout functionality
• Account and preference management
• Fraud prevention and security
• Analytics and performance measurement
• Advertising measurement
• Marketing and remarketing activities

You may manage certain cookies through your browser settings.

Where available, you may also manage certain cookie and privacy choices using the privacy controls provided on our Site.

Disabling certain essential technologies may affect Site functionality, including cart, account, or checkout features.

7. How We Disclose Personal Information

We may disclose personal information when reasonably necessary to operate our business, fulfill customer orders, maintain security, provide services, conduct permitted advertising activities, or comply with applicable law.

Recipients may include:

• Shopify
• Payment processors
• Shipping carriers
• Fulfillment providers
• Fraud prevention and security providers
• Analytics providers
• Advertising and marketing platforms
• Technology providers
• Professional advisors
• Government, law enforcement, or regulatory authorities when legally required

We do not sell personal information for money.

However, certain disclosures of personal information to advertising, analytics, or technology providers may be considered a “sale,” “sharing,” or “targeted advertising” under certain U.S. state privacy laws.

Where required by applicable law, customers may have the right to opt out of these activities.

8. Your Privacy Rights

Depending on where you live and subject to applicable law, you may have certain rights concerning your personal information.

These rights may include the right to:

• Request access to personal information we maintain about you
• Request correction of inaccurate personal information
• Request deletion of certain personal information
• Request a copy of certain personal information
• Request information about how personal information is used or disclosed
• Opt out of certain sales, sharing, or targeted advertising where applicable
• Withdraw or update certain marketing preferences

Privacy rights may be subject to identity verification, exceptions, and other requirements under applicable law.

To submit a privacy request, contact:

hello@donntal.com

We will review valid privacy requests and respond within the timeframe required by applicable law.

9. Your Privacy Choices

You may unsubscribe from eligible marketing emails by using the unsubscribe link included in those communications.

You may also manage certain cookies and tracking technologies through your browser settings or through privacy controls available on our Site.

Where required by applicable law, we may provide mechanisms that allow customers to opt out of certain sales, sharing, or use of personal information for targeted advertising.

Where required by applicable law and supported through our privacy controls, eligible browser-based opt-out preference signals, such as Global Privacy Control (GPC), may also be recognized.

If a Data Sharing Opt-Out or Your Privacy Choices page is available on our Site, customers may use that page to manage applicable privacy choices.

10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include retaining information to:

• Fulfill and maintain order records
• Provide customer support
• Process returns and refunds
• Maintain accounting and tax records
• Prevent fraud and maintain security
• Resolve disputes
• Comply with applicable legal requirements

Retention periods may vary depending on the type of information and the purpose for which it is processed.

11. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to help protect personal information.

Our Site and checkout use secure connections to help protect information transmitted during browsing, account activity, and checkout.

Payment processing is handled through Shopify and the payment providers available during checkout.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

12. Children's Privacy

Our Site and services are not directed to children under the age of 16.

We do not knowingly collect personal information from children under 16 through our Site.

If you believe that a child has provided personal information to us, please contact us at hello@donntal.com so that we can review the matter and take appropriate action.

Where required by applicable law, we do not knowingly sell or share personal information of minors in a manner prohibited by law.

13. International Data Processing

Donntal primarily serves customers in the United States.

Personal information may be transferred to, processed, or stored in the United States or other locations where Shopify or our other service providers operate.

Where applicable, personal information will be handled in accordance with applicable privacy requirements.

14. Third-Party Websites and Services

Our Site may contain links to websites or services operated by third parties.

We do not control the privacy, security, or content practices of those third parties.

We encourage customers to review the privacy policies of third-party websites or services before providing personal information to them.

15. Related Store Policies

Customers may also review our:

• Shipping Policy
• Return & Refund Policy
• Payment Terms & Billing Policy
• Terms of Service

These policies provide additional information about ordering, shipping, returns, refunds, payments, and use of our Site.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Business practices
• Services or technologies
• Privacy practices
• Legal or regulatory requirements

When changes are made, the revised Privacy Policy will be posted on this page and the Last Updated date will be updated.

17. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

Store Name: Donntal
Website: https://www.donntal.com/
Email: hello@donntal.com
Phone: +1 229-901-9103

Business Address:
Donntal
3009 New Statenville Hwy
Valdosta, GA 31606
United States

Customer Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM ET
Saturday – Sunday: Closed

We aim to respond to customer inquiries within 1–2 business days.