Refund policy

Last Updated: July 25, 2026

At Donntal, customer satisfaction is our priority. We understand that sometimes a purchase may not meet your expectations, and we are committed to providing a clear and straightforward return and refund process.

1. Return Window

Our return policy allows returns within 30 days from the date your order was delivered.

If more than 30 days have passed since delivery, we may not be able to offer a refund or exchange.

2. Return Eligibility

To be eligible for a return, your item must meet the following requirements:

  • The item must be in new, unused, and unworn condition.

  • The item should include its original packaging and any included accessories or tags.

  • A receipt or proof of purchase is required to process your return request.

  • Please do not send your purchase back to the manufacturer. All returns must be shipped to the return address provided by Donntal.

3. Non-Returnable Conditions

Certain items may not be eligible for a refund, including:

  • Items returned after the 30-day return period.

  • Items that are damaged, used, altered, or missing parts due to customer handling.

  • Items that cannot be returned in their original condition.

4. Return Shipping & Fees

We aim to keep our return process transparent and easy to understand.

  • Restocking Fee: Donntal does not charge any restocking fees for returned items.

  • Customer-Requested Returns: If you return an item because you changed your mind, ordered the wrong item, or no longer want the product, you will be responsible for the actual cost of return shipping.

  • Damaged, Defective, or Incorrect Items: If your item arrives damaged, defective, or you receive the wrong product, please contact Donntal as soon as possible. Donntal will cover all return shipping costs for approved damaged, defective, or incorrect items, or provide a replacement at no additional charge.

  • Original Shipping Fees: Original shipping charges, if applicable, may not be refundable.

For approved returns, customers will receive return instructions from Donntal before shipping any items back.

5. Return Process

To request a return, please follow these steps:

  1. Contact Us: Email hello@donntal.com with your order number and the reason for your return request.

  2. Return Authorization: After reviewing your request, we will provide return instructions if your return is approved.

  3. Ship Your Item: Send your approved return package to:

    Donntal
    Attn: Return Department
    Address: 3009 New Statenville Hwy, Valdosta, GA 31606, United States
    Phone: +1 229-901-9103

  4. Tracking: For valuable returns, we recommend using a trackable shipping service. This helps provide proof of shipment and delivery.

6. Refunds & Inspection

Once your returned item is received, our team will inspect the product and notify you regarding the approval or rejection of your refund.

  • Inspection Time: Please allow 2–5 business days for return inspection after the item arrives.

  • Approved Refunds: If approved, your refund will be processed and issued to your original payment method.

  • Refund Processing Time: It may take 1–3 business days for the refund to appear in your account, depending on your bank or payment provider.

7. Exchanges

We only replace items if they are defective, damaged, or incorrect upon arrival.

If you need assistance with an exchange, please contact us at hello@donntal.com.

8. Late or Missing Refunds

If you have not received your refund within the expected timeframe, please:

  1. Check your bank account again.

  2. Contact your credit card company or payment provider, as processing times may vary.

  3. Contact your bank to confirm whether additional processing time is required.

If you have completed these steps and still have not received your refund, please contact us at hello@donntal.com.

9. Related Policies

For more information about our store policies, please review the following:

10. Contact Information

For any questions regarding our Return and Refund Policy, please contact us:

Business Name: Donntal
Business Address: 3009 New Statenville Hwy, Valdosta, GA 31606, United States
Email: hello@donntal.com
Phone Number: +1 229-901-9103
Website: www.donntal.com

Customer Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM (Eastern Time, ET)
Saturday – Sunday: Closed