Refund policy

Last Updated: August 25, 2026

At Donntal, we want customers to have a clear and reliable shopping experience. This Return & Refund Policy explains our return window, return eligibility, return method, return shipping responsibilities, refund procedures, and contact information.

This policy applies to purchases made through https://www.donntal.com/.

1. 30-Day Return Window

Donntal offers a 30-day return policy.

Customers may request a return within 30 days after delivery.

Return requests submitted after the 30-day return period may not be eligible unless otherwise required by applicable law.

2. Return Eligibility

To qualify for a standard return, the product must generally be:

  • Unused and in the same condition in which it was received
  • Unassembled, where applicable
  • In its original product packaging
  • With original manufacturer packaging, inserts, accessories, parts, manuals, and other included components
  • With original seals intact where the product was sold as factory-sealed and the seal forms part of the product's original condition
  • Accompanied by valid order information or proof of purchase

For model kits, figures, collectibles, and hobby products, items that have been assembled, modified, painted, customized, materially damaged after delivery, or are missing components may not qualify for a standard return.

These conditions do not prevent customers from contacting Donntal about items received damaged, defective, incomplete, or incorrect.

3. Non-Returnable Items

The following products may not be eligible for return:

  • Items clearly marked as Final Sale or Non-Returnable on the product page before purchase
  • Products that have been assembled, altered, painted, customized, or modified after delivery
  • Products damaged after delivery for reasons not caused by Donntal
  • Products missing original parts, accessories, packaging, inserts, manuals, or other included components where the missing materials materially affect the item's condition or resale value

These exclusions do not apply where an item was received damaged, defective, incomplete, incorrect, or where return rights are otherwise required by applicable law.

A product is not automatically non-returnable simply because it is limited-edition, collectible, discounted, or associated with a particular brand or franchise unless it was clearly marked as Final Sale or Non-Returnable before purchase.

4. How to Request a Return

To request a return, please contact us at hello@donntal.com within 30 days after delivery.

Please include:

  • Order Number
  • Email Address Used at Checkout
  • Reason for the Return Request

We will review the request and provide return authorization and return instructions when the return is eligible.

Please do not send products back to the manufacturer.

Please also do not mail a return before receiving return instructions from Donntal. Returns sent without sufficient order information or without following the provided return process may experience processing delays or may not be accepted if they do not meet the requirements of this policy.

5. Return Method

Returns are accepted by mail.

Authorized returns should be sent according to the instructions provided by Donntal.

For customer-paid returns, we recommend using a trackable shipping service and keeping the return tracking information until the return and refund process has been completed.

6. Return Shipping Costs

Return shipping responsibility depends on the reason for the return.

Customer-Requested Returns

For returns based on:

  • Change of mind
  • No longer wanting the product
  • Ordering the wrong product
  • Personal preference
  • Other reasons not caused by Donntal

the customer is responsible for the return shipping cost.

Donntal does not charge a restocking fee for eligible returns.

Damaged, Defective, Incomplete, or Incorrect Items

If an item arrives:

  • Damaged
  • Defective
  • Incomplete
  • Incorrect

please contact us at hello@donntal.com as soon as reasonably possible.

Donntal will cover reasonable return shipping costs or provide a prepaid return shipping label when applicable for approved issues caused by Donntal or the condition in which the order was received.

7. Damaged, Defective, Incomplete, or Incorrect Items

Please inspect your order after delivery.

If there is a problem with your order, please provide, when reasonably available:

  • Order Number
  • Description of the Issue
  • Clear Photos of the Product
  • Photos of the Product Packaging
  • Photos of Shipping Damage, when applicable

After reviewing the information, we will provide an appropriate resolution depending on the circumstances.

This may include:

  • Replacement
  • Refund
  • Return authorization
  • Another reasonable resolution

We do not impose a separate 7-day reporting deadline for damaged, defective, incomplete, or incorrect items under this policy.

8. Exchanges and Replacements

Donntal does not guarantee direct exchanges for standard returns.

If you would like a different product, the simplest option is generally to return the eligible item according to this policy and place a new order.

For damaged, defective, incomplete, or incorrect items, please contact us before placing another order so we can review the issue and determine the appropriate replacement or refund option.

9. Return Inspection

After an authorized return is delivered to Donntal, we will inspect the product and verify whether it meets the applicable return requirements.

Return inspections are generally completed within 2–5 business days after the returned item is received.

We will notify you when the return has been reviewed.

10. Refunds

If a return is approved after inspection, Donntal will initiate the refund to the original payment method within 1–3 business days after completing the inspection.

After Donntal initiates the refund, your bank, credit card company, PayPal, or other payment provider may require additional processing time before the funds appear in your account.

Financial institution processing times are outside Donntal's direct control.

11. Original Shipping Charges

If a shipping charge was paid on the original order, that charge is generally non-refundable for returns based on customer preference or other reasons not caused by Donntal.

If the return results from a damaged, defective, incomplete, or incorrect item, Donntal will provide an appropriate resolution and cover applicable return shipping costs.

Any refund of optional or paid outbound shipping charges will depend on the circumstances of the return and applicable law.

12. Late or Missing Refunds

If Donntal has confirmed that a refund has been initiated but you have not received it within the expected timeframe:

  1. Check your bank, credit card, PayPal, or other payment account again.
  2. Contact your payment provider for information about its processing timeline.
  3. Contact us at hello@donntal.com if additional assistance is needed.

Please include your order number when contacting us regarding a refund.

13. Restocking Fee

Donntal does not charge a restocking fee for eligible returns.

14. Return Address

Authorized returns should be sent to:

Donntal
3009 New Statenville Hwy
Valdosta, GA 31606
United States

Please contact hello@donntal.com before mailing a return so we can provide return authorization and the appropriate instructions.

Please include your order number or applicable return authorization information inside the package so the return can be correctly identified and processed.

15. Order Cancellations

If you would like to request cancellation of an order, please contact us as soon as possible at hello@donntal.com.

We will make reasonable efforts to assist, but cancellation cannot be guaranteed after an order has entered processing or has shipped.

If Donntal cancels an order after payment has already been successfully processed, the applicable amount will be refunded to the original payment method.

16. Related Policies

For additional information, please review our:

  • Shipping Policy
  • Payment Terms & Billing Policy
  • Privacy Policy
  • Terms of Service

17. Contact Us

If you have questions regarding returns, refunds, replacements, damaged items, or an order, please contact us:

Store Name: Donntal
Website: https://www.donntal.com/
Email: hello@donntal.com
Phone: +1 229-901-9103

Business & Return Address:
Donntal
3009 New Statenville Hwy
Valdosta, GA 31606
United States

Customer Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM ET
Saturday – Sunday: Closed

We aim to respond to customer inquiries within 1–2 business days.